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Grievance PolicyWhen a complaint, either verbally or written, is filed with CAPT, the following guidelines are followed with respect to achieving resolution:
In the latter instance, the individual is requested to place his/her complaint in writing to the attention of the CAPT President & Colorado Association for Play Therapy. The complaint is then reviewed by the CAPT President & CAPT Executive board in consultation with the Chair of the Registration and CE committee. A written response will be issued within 30 days of receipt of the written complaint. Within 30 days of the resolution rendered by the CAPT President & CAPT Executive board, the complainant may file a written appeal to the CAPT President & CAPT Executive board. The decision of the CAPT President & CAPT Executive board is final. |